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PO Box 292, Mt. Vernon,TX 75457

903-452-0515

Grateful Heart Embroidery

Handmade Gifts, Decor and More

Store Policies

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Processing Times

Most items will ship within three days.  If there is missing information required for personalization, the item will ship no more than 3 days after receipt of information.  If you need it faster, you can email (deb@ghemb.com) and we will let you know if we can commit to a faster ship time.  

Shipping

All items will ship USPS first class.  There is no insurance with this shipping.  If you would like insurance, please upgrade to Priority Shipping.  Once the item is delivered to the post office it is out of our control.  You will need to work with the USPS on delivery or damage issues.

Returns and Cancellations

You can cancel your item within 3 hours of ordering.  Once work is started on the item it can not be cancelled.  As all items are handmade to order, returns are not accepted.  If there is a problem with your item we will work with you to address.  We want you to love your products.

Care information

Embroidered items - hand or machine wash on gentle cycle in cold water.  Lay flat to dry, or tumble dry on low heat.  If pressing is required, use low heat and do not press on the embroidery.


Quilted items - machine wash cold and tumble dry on low heat.


Non embroidery designs - machine wash in-side out in cold water with no fabric softener.  Hang to dry to tumble on low heat.